Helpdesk Response Times - NIU - Division of Information Technology




Helpdesk Response Times


Type of Problem Response Time
On-site visit required to diagnose 2 Business days
On-site visit not required to diagnose 1 Business day
Significant impact 4 hours
Classroom impact 1 hour
Service Level Agreement varies*

*Service Level Agreement - a contractual service commitment that may supersede general response times.
To inquire about an SLA with the Helpdesk, email