Feature Codes - NIU - Division of Information Technology

      

   

Voice Services

Feature codes

All features are available to faculty and staff. Contact IT Communication Services at 815-753-0963 to find out which features you have and to get more.

For information about the features on your Electronic Multi-Line phone, see the Electronic Multi-Line Features page.

Automatic Call Return (*69)

Keeps a record of the last call received, whether you answered the call or not, and allows you the convenience of calling back without having to know the number of the caller.

  • Lift the handset and dial *69. You will hear a message that says "The last number that called your line was (telephone number). To call this number, enter 1, otherwise hang up now." In some cases, the phone number will not be available and the message will be "The last number that called your line cannot be given out. If you want to call this number, enter 1; otherwise hang up now."
  • If you enter 1, the number will be dialed for you.
  • If that number is busy, hang up. The line will be monitored for 30 minutes and your phone will ring if it connects during that time. If you do not want to wait for 30 minutes, cancel this by lifting the handset and dialing #69.
  • If you enter 1 and the number has been forwarded to voice mail, you will hear a message that says you cannot be connected.

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Automatic Redial (*66)

Redials the last number you called and if the line is busy, automatically monitors the number for up to thirty minutes for availability, and will connect your call if the line is becomes available.

  • Lift the handset and dial *66. The last number you dialed will be dialed for you.
  • If that number is busy, hang up.  The line will be monitored for 30 minutes and your phone will ring if it connects during that time. If you do not want to wait for 30 minutes, cancel this by lifting the handset and dialing #66.
  • If you enter 1 and the number has been forwarded to voice mail, you will hear a message that says you cannot be connected.

Call Forward - Activate or Cancel (*72 / *73)

Forward your incoming calls to another NIU extension. You activate and deactivate the feature using your telephone. When activated, Call Forward takes precedence over Call Forward Do Not Answer.

  • Lift the handset and dial *72
  • Enter the seven digit NIU extension number to which your calls are to be forwarded.
  • To cancel, lift the handset and dial *73.

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Call Forward - Busy

If you are on an active call and receive another call, forward that call to a pre-determined number. To get this feature, go to itsforms.niu.edu > Work Order.

Call Forward - Do Not Answer

If your telephone rings and you do not answer it, forward the call after a system-defined period of time to another, previously-designated NIU extension number. To get this feature, go to itsforms.niu.edu > Work Order

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Call Pickup (*77)

Use your telephone to answer an incoming call to another telephone in your designated call-pickup group. To get this feature, go to itsforms.niu.edu > Work Order

  • When you hear a phone ring, provided it is programmed in your call pickup group, dial *77 and your call is automatically connected to the incoming call.

Call Waiting / Cancel Call Waiting (*70)

If you are on a call and receive a second call from off-campus, send an audible call-waiting tone alerting you to the presence of the second call. NOTE: Call Waiting is only activated by OFF-CAMPUS calls.

To Answer:
  • Depress the switch hook for one second, and the second call is automatically connected.
  • Depress the switch hook for one second, and you will return to the original party.
To Cancel Call Waiting:
  • Lift the handset and dial *70, then place your call.
  • During a call, depress the switch hook for one second (called party placed on hold), dial *70. Hear confirmation tone and then you are automatically reconnected to call in progress.

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Call Transfer / Three Way Calling

Transfer an active call, either incoming or outgoing, to another NIU extension or to the NIU switchboard operator. This places an active call on hold while you establish a call to a third party. After consulting with the third party, you may either transfer the call to the third party, establish a three-way call, or drop the third party and reconnect to the original party. Remember, if you initiate a long distance call, then transfer the call to another department, your phone will incur the long distance charges.

  • Place the first party on hold by either using the Link or Flash button or flashing the switchhook once; special dial tone is heard.
  • Dial the third party's telephone number. NOTE: If the third party is out of the university system, you will be able to consult with the third party and hold a three-way conference, but not transfer the call.
  • Upon hearing audible ringback, you may:
    • Hang up. The call will be transferred automatically when the third party answers.
    • Flash the switchhook (link or flash button) again and talk to the original party while you both listen to audible ringback. When the third party answers, you will be connected in the three-way call.
    • Wait for the third party to answer, then hang up. The call will be transferred automatically.
    • Wait for the third party to answer, talk privately to the third party, and then either:
      • Add the original party to the conversation by flashing the switchhook (link or flash button) once.
      • Drop the third party and reconnect to the original party by flashing the switchhook (link or flash button) twice.
    • If the third party fails to answer, you should reconnect to the original party by flashing the switchhook (link or flash button) once, and then, drop the third party by flashing the switchhook (link or flash button) again.
    • If the third party's line is busy, you may reconnect to the original party by flashing the switchhook (link or flash button) twice.

Calling Number Display Blocking (*67)

Block the appearance of your number on the called party's telephone (if that party subscribes to Caller ID) on a per call basis. The words "Private Number" will be displayed rather than your number.

  • Lift the handset and dial *67.
  • Dial the number you wish to dial.

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Clear Message Waiting Tone (*94)

Clear the stutter dial tone indicator that alerts you that you have voice mail messages.

  • Lift the handset and dial *94.
  • The stutter dial tone will clear.
  • Your voice messages will remain, and the stutter dial tone will return when a new message is left.

Conference - Six Way (*80)

Establish a conference call with up to six conferees, including yourself. For over six parties, the Meet-Me Conference service may fill your needs. Contact the ITS Helpdesk at 815-753-8100.

  • Lift the handset; dial tone is heard.
  • Dial *80; special dial tone is heard.
  • Dial the telephone number of the first party to be added to the conference.
  • After the first party answers, flash the switch hook for one second to access special dial tone, then dial *80 to join you both to the conference.

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Customer Originated Trace (*57) 

Activate an immediate trace without prior approval of the NIU Police Department. The information is recorded at the police department. Call NIU Police at 815-753-1212.

  • After a harassing or prank call is terminated, go off-hook to trace the call.
  • You will hear a dial tone,  then dial the COT activation code, *57.
  • If the trace is successful, you will receive a COT success announcement, "The last call to your telephone has been traced. If you want to take action, contact your police department." The call trace information is recorded at the NIU Police Department.

NOTE: If prior to trace activation, the prank call is interrupted by a waited call (CWT), the waited call, considered the last incoming call, is the one that will be traced.

Group Intercom

Use abbreviated dialing codes to dial other extensions in your designated intercom group.

  • Lift the handset and dial #.
  • Enter the group intercom number.

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Last Number Redial

Automatically redial the last number dialed on your telephone.

  • Lift the handset and dial ##.

Speed Call

Dial pre-programmed telephone numbers with abbreviated dialing codes. The two versions available are: Speed Calling - Short List and Speed Calling - Long List. The short-list version allows a maximum of ten pre-programmed numbers and the long list version thirty pre-programmed numbers.

To determine which of the two versions is assigned to your phone, dial *74 for the Short List or *75 for the Long List. You will hear a confirmation tone on the List code assigned to your phone. A busy signal signifies the feature is not programmed on your phone.

Short List - allows a maximum of ten (10) pre-programmed numbers.

  • After getting a dial tone, dial *74.
  • Enter a one digit code activation number (0 through 9).
  • Dial the complete number you wish to store.
  • Press the pound # key and hang-up.

Long List - allows a maximum of thirty (30) pre-programmed numbers.

  • After getting a dial tone, dial *75.
  • Enter a two digit code activation number (00 through 29).
  • Dial the complete number you wish to store.
  • Press the pound # key and hang up.

To use the Speed Call feature to place a phone call, dial * and the code activation number. Be sure to test your programmed numbers before you need them.

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Simultaneous Ring (SimRing) - Customer Managed

This feature allows a line with SimRing to gain access to the screen list editing function to add, delete, or modify the list and to activate / deactivate the service.

Dial *56 from an NIU phone that has the simring feature to access the editing functions.

Dial (815) 753-9907 for remote access to the editing functions.

Audio prompts will guide you through the editing functions:

Press:

0 – To hear the instructions repeated

1 – To hear the SimRing telephone numbers on the list

* - To remove 1 or more telephone numbers on the list

# - To add a telephone number to the list

3 – To toggle the SimRing feature on and off 

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