Zero Escape - NIU - Division of Information Technology



Voice Services

Operator Assistance Number ("Zero Escape") Mailbox Option

The Operator Assistance number, commonly known as the "Zero Escape," permits callers to speak to a live operator by pressing the 0 key while listening to your greeting or at the end of the greeting. Set your own 0 escape number:

  1. Call 815-753-7300 and log in.
  2. Press 80.
  3. Press 1 to set the Operator Assistance prompt.
  4. Enter the 7-digit number where you want your callers to be sent, then #.

You will hear an announcement repeating the number you just entered. Don't forget to tell your callers they can press "0" at any time during your greeting.