Desktop and Device Support

Service Owner: Al Crowley

NIU's Division of Information Technology (DoIT) provides secure, managed and monitored desktop and device support services for departments, classrooms, conference rooms, and technology centers. This support includes:

Desktop and laptop support for Windows and MacOS as negotiated and described in a Service Level Agreement.
Media equipment installation and support for a full range of classroom, conference room and lab requirements.
Remote management and troubleshooting for Windows and Macintosh desktops and laptops.
Virtual desktop solution (AnywhereApps) to allow faculty, staff and students access to a large variety of Windows applications.

Software

NIU has obtained licensing for two Adobe products, Adobe Acrobat Pro DC and Adobe Creative Cloud suite.

Acrobat Pro DC: Available for all NIU full-time Faculty and Staff
Creative Cloud Suite: Limited availability (see below)
1. Faculty/Staff who previously had a license
2. Students identified by Course registration due to remote learning needs

Installation notes for Adobe Creative Cloud / Acrobat Pro DC
(may require Admin rights on your computer)

Before you begin, make sure to log-out of your Adobe account (gear symbol > log out) and close any active Adobe programs.
Failure to log-out before installing the latest version of Adobe may cause account problems.
Do not use the Microsoft Edge browser for this process.
Adobe provides a free un-installation/cleaner tool.

Instructions for Acrobat Pro DC

Visit Adobe
Login using your NIU credentials
1. Students: ZID@students.niu.edu
2. Faculty/Staff: AID@mail.niu.edu
Select “Company or School” for Account type, then enter your password.
Click "Access your apps and services".
Click "Get Acrobate DC Desktop" from upper right.

Instructions for Adobe Creative Cloud

Visit Adobe
Login using your NIU credentials
1. Students: ZID@students.niu.edu
2. Faculty/Staff: AID@mail.niu.edu
Select “Company or School” for Account type, then enter your password.
From the Creative Cloud website select the Waffle menu in the top right-hand corner of your browser screen.
From the Waffle menu, click on “Creative Cloud”
Click “Get Desktop App.” Download and run the file to install.
A box may pop up that says “Permission may be required;” please just click OK to continue.
Creative Cloud will then begin to install. Please allow this process to finish. You may be required to log in again after the installation process finishes.
Once the Creative Cloud Desktop App has been installed, you can then install ANY of the applications listed.

If you have any problems accessing your licenses, please submit a ticket via our IT portal, ("Get Help" > "Submit an Incident")

What is Adobe Acrobat Sign

Adobe Acrobat Sign is an electronic signature solution by Adobe. It streamlines the signing process by allowing individuals to electronically sign documents from any location, eliminating the necessity for manual signatures. Equipped with strong security features and compliance with legal standards, Adobe Acrobat Sign guarantees the legitimacy and protection of signed documents. It helps in optimizing document workflows and boosting overall productivity.

Thoroughly go through the Electronic Signatures page to understand the requirements and use cases in selecting the right solution from available options. After that, if you feel Kuali Build is the right solution for your needs, continue reading through the rest of the information.

What Adobe Acrobat Sign is not used for?

Document storage
High risk data or confidential data
Refer to important guidelines to be followed below when using Adobe Acrobat Sign for workflows and eSignatures.

Important guidelines in using Adobe Acrobat Sign.

When implementing an electronic signature process, all applicable laws, rules, regulations, and NIU policies and procedures must be followed.
Data owners and stewards still has the responsibility of following all the data retention, records maintenance and disposal as required by state.
These solutions are only tools available to implement electronic signatures and workflow management and are not to be used as document storage solutions.
All applicable data retention and record keeping rules must be followed outside the tool.
These tools must not be used for the following types of High-Risk data at this time.
- Controlled Unclassified Information (CUI)
- Credit Card or Payment Card Industry (PCI) Information
- Export Controlled Research (ITAR, EAR)
- Federal Information Security Management Act (FISMA) Data
- Personal Health Information (PHI, HIPAA)
- Family Educational Rights and Privacy Act (FERPA)

Policies and Compliance

Use of these tools must comply with Illinois law and University policies, including:

Support:

Support for Adobe Acrobat Sign is only available through Adobe’s knowledge base. No internal support team available for form and workflow building.

Join the Teams Community here to share your questions and ideas with other Adobe Acrobat Sign users at NIU.

Basic Tutorials for Users:

Adobe Sign Getting Started Guide will get you familiar with Adobe Sign and the functionality available to you as a user. This guide covers all the important processes in Adobe Sign and familiarizes you with the user interface.
Sending an agreement to a single signer is the basic workflow used in Adobe Sign.
Sending an agreement to multiple signers is almost the same process as sending to one, although you need to define each recipient’s role and place fields specifically for each recipient.
Managing and tracking agreements sent for signatures
Modifying a transaction in-flight In some cases, an agreement can be edited after it has already been sent out as long as some actions have not been taken by recipients.
Creating a re-usable template for agreements that are frequently used so all signature fields and data fields are saved.
Signing with a stamp For departments that might need to sign with a delegated signature.
Manual delegation of signature For signers who need to delegate someone else to sign in their place.
The recording of the live training session conducted on Nov 14th can be found below (refer to the chapters that are added to this video for easy reference to specific sections)

More training guides and videos can be found at https://helpx.adobe.com/sign/tutorials.html

Get Access

Anyone can sign forms created in Adobe Acrobat Sign but for ability to initiate or send forms/contracts for signatures, employees need to request access to Adobe Acrobat Sign permission and agree to all the guidelines one need to follow and support available, before granting access.

Request Access to Adobe Acrobat Sign

Login to Adobe Acrobat Sign:

Visit Adobe Acrobat Sign
Login using your NIU credentials
1. Faculty/Staff: AID@mail.niu.edu
Select “Company or School” for Account type, then enter your password.

SPSS Statistics is a software package available to all NIU students for interactive, or batched, statistical analysis. Log-in authentication required for download.

For PC