LinkedIn Learning Playlists: Office Support Series

NIU's subscription to the LinkedIn Learning professional development platform has been renewed and campus wide access extended thru Oct. 25, 2021.

These required skills and suggested courses are aligned to the State University Civil Service System (SUCSS) Office Support Series and approved by NIU's Human Resource Services division. Use the suggested LinkedIn Learning playlists to fill in gaps and to achieve mastery in required skills.

Office Support Associate

Suggested LinkedIn Learning playlist total run time: 10 hours, 29 minutes

Tech/Equipment Skills

Skill	SUCSS Skill Level Required	Video
Operation of standard office equipment	Competent	None
Word processing, database &software	Competent	Learn Word 2016: The Basics (1h 14m) Learn Excel 2016: The Basics (1h 10m)

Communication Skills

Skill	SUCSS Skill Level Required	Video
Follow written and oral instructions	Competent	Effective Listening (1h 8m)
Communication skills	Skilled	Understanding introversion and extroversion (3m 26s) Entering and exiting a conversation (2m 55s) Building rapport (3m 22s) Making a request (3m 57s) Redirecting gossip (3m 40s) Communicating with accuracy (4m 38s) Working with a bully (5m 39s) Communicating with multiple bosses (4m 58s) Understanding common etiquette practices during a phone call (4m 9s) Understanding common etiquette practices when leaving a voicemail message (4m 39s)
Spelling, grammar, punctuation, sentences & paragraphs	Thorough knowledge	Why does grammar matter? (2m 48s) American English tricks and traps (3m 31s) Possessive rules (4m 23s) Using sound-alikes (4m 6s) Using look-alikes (5m 30) Making sentences parallel (4m 55s) Writing or spelling a number (3m 36s) Comma rules (5m 47s) Minor punctuation rules (5m 21s) Troublesome adjectives and adverbs (3m 50s)

Organization and Workflow

Skill	SUCSS Skill Level Required	Video
Filing	Comprehensive	Filing made simple (3m 51s) Organizing and naming virtual files (4m 25s)
Knowledge of office practices & procedures	Working	Organizing Your Office for Maximum Efficiency (1h 2m)
Managing records and reports	Maintain comprehensive records	Learn PowerPoint 2016: The Basics (1h 3m) Learn Access 2016: The Basics (1h 6m)

Supervision

Skill	SUCSS Skill Level Required	Video
Supervision	Supervise others	What is delegation? (1m 10s) Understanding the benefits of delegating effectively (2m 5s)

Working Independently, Problem Solving and Analysis

Skill	SUCSS Skill Level Required	Video
Arithmetic calculations & reconciling	Competent	Everyday Math Fundamentals (2h 6m)
Work independently, judgment, and problem solving	None	None

Office Support Specialist

Suggested LinkedIn Learning playlist total run time: 11 hours, 15 minutes

Tech/Equipment Skills

Skill	SUCSS Skill Level Required	Video
Operation of standard office equipment	Competent	None
Word processing, database &software	Competent	Learn Word 2016: The Basics (1h 14m) Learn Excel 2016: The Basics (1h 10m)

Communication Skills

Skill	SUCSS Skill Level Required	Video
Follow written and oral instructions	Competent	Effective Listening (1h 8m)
Communication skills	Skilled	Understanding introversion and extroversion (3m 26s) Entering and exiting a conversation (2m 55s) Building rapport (3m 22s) Making a request (3m 57s) Redirecting gossip (3m 40s) Communicating with accuracy (4m 38s) Working with a bully (5m 39s) Communicating with multiple bosses (4m 58s) Understanding common etiquette practices during a phone call (4m 9s) Understanding common etiquette practices when leaving a voicemail message (4m 39s)
Spelling, grammar, punctuation, sentences & paragraphs	Extensive knowledge	Why does grammar matter? (2m 48s) American English tricks and traps (3m 31s) Possessive rules (4m 23s) Using sound-alikes (4m 6s) Using look-alikes (5m 30) Making sentences parallel (4m 55s) Writing or spelling a number (3m 36s) Comma rules (5m 47s) Minor punctuation rules (5m 21s) Troublesome adjectives and adverbs (3m 50s) What is plain English? (4m 47s) Problems from writing that is not clear (4m 27s) Catch mistakes by reading aloud (8m 45s) How to avoid wordiness (4m 56s) Delete extra words from your writing (5m 54s) Eliminate vague words and expressions (5m 49s) Remove gibberish and nonsensical writing (3m 21s) Find the right voice (5m 14s)

Organization and Workflow

Skill	SUCSS Skill Level Required	Video
Filing	Comprehensive	Filing made simple (3m 51s) Organizing and naming virtual files (4m 25s)
Knowledge of office practices & procedures	Working	Organizing Your Office for Maximum Efficiency (1h 2m)
Managing records and reports	Maintain comprehensive records	Learn PowerPoint 2016: The Basics (1h 3m) Learn Access 2016: The Basics (1h 6m)

Supervision

Skill	SUCSS Skill Level Required	Video
Supervision	Organize and supervise others	What is delegation? (1m 10s) Understanding the benefits of delegating effectively (2m 5s) Avoiding micromanaging (3m 29s)

Working Independently, Problem Solving and Analysis

Skill	SUCSS Skill Level Required	Video
Arithmetic calculations & reconciling	Competent	Everyday Math Fundamentals (2h 6m)
Work independently, judgment, and problem solving	None	None

Office Manager

Suggested LinkedIn Learning playlist: total run time: 23 hours, 6 minutes.

Tech/Equipment Skills

Skill	SUCSS Skill Level Required	Video
Operation of standard office equipment	Competent	None
Word processing, database &software	Competent	Learn Word 2016: The Basics (1h 14m) Learn Excel 2016: The Basics (1h 10m)

Communication Skills

Skill	SUCSS Skill Level Required	Video
Follow written and oral instructions	Competent	Effective Listening (1h 8m)
Communication skills	Skilled	Understanding introversion and extroversion (3m 26s) Entering and exiting a conversation (2m 55s) Building rapport (3m 22s) Making a request (3m 57s) Redirecting gossip (3m 40s) Communicating with accuracy (4m 38s) Working with a bully (5m 39s) Communicating with multiple bosses (4m 58s) Understanding common etiquette practices during a phone call (4m 9s) Understanding common etiquette practices when leaving a voicemail message (4m 39s)
Spelling, grammar, punctuation, sentences & paragraphs	Extensive knowledge including formatting	Why does grammar matter? (2m 48s) American English tricks and traps (3m 31s) Possessive rules (4m 23s) Using sound-alikes (4m 6s) Using look-alikes (5m 30) Making sentences parallel (4m 55s) Writing or spelling a number (3m 36s) Comma rules (5m 47s) Minor punctuation rules (5m 21s) Troublesome adjectives and adverbs (3m 50s) What is plain English? (4m 47s) Problems from writing that is not clear (4m 27s) Catch mistakes by reading aloud (8m 45s) How to avoid wordiness (4m 56s) Delete extra words from your writing (5m 54s) Eliminate vague words and expressions (5m 49s) Remove gibberish and nonsensical writing (3m 21s) Find the right voice (5m 14s) Simplify sentence structure (4m 25s) Incorporate easy-to-read design features (4m 23s) Edit flow and content of writing (4m 39s) Importance of organization structure (4m 17s)

Organization and Workflow

Skill	SUCSS Skill Level Required	Video
Filing	Comprehensive	Filing made simple (3m 51s) Organizing and naming virtual files (4m 25s)
Knowledge of office practices & procedures	Extensive	Organizing Your Office for Maximum Efficiency (1h 2m)
Managing records and reports	Compile and organize complex statistical and narrative records and reports	Access 2016 Essential Training (6h 45m) Word 2016 Essential Training (5h 41m)

Supervision

Skill	SUCSS Skill Level Required	Video
Supervision	Organize and supervise others	What is delegation? (1m 10s) Understanding the benefits of delegating effectively (2m 5s) Avoiding micromanaging (3m 29s)

Working Independently, Problem Solving and Analysis

Skill	SUCSS Skill Level Required	Video
Arithmetic calculations & reconciling	Competent	Everyday Math Fundamentals (2h 6m)
Work independently, judgment, and problem solving	Ability to work independently and exercise judgment to analyze and investigate a variety of questions and problems	Actively listening to customers (5m 5s) Overcoming listening barriers (3m 46s) Anchoring your own attitude (3m 43s)

Office Administrator

Suggested LinkedIn Learning playlist total run time: 24 hours, 52 minutes.

Tech/Equipment Skills

Skill	SUCSS Skill Level Required	Video
Operation of standard office equipment	Competent	None
Word processing, database &software	Competent	Learn Word 2016: The Basics (1h 14m) Learn Excel 2016: The Basics (1h 10m)

Communication Skills

Skill	SUCSS Skill Level Required	Video
Follow written and oral instructions	Competent	Effective Listening (1h 8m)
Communication skills	Skilled	Understanding introversion and extroversion (3m 26s) Entering and exiting a conversation (2m 55s) Building rapport (3m 22s) Making a request (3m 57s) Redirecting gossip (3m 40s) Communicating with accuracy (4m 38s) Working with a bully (5m 39s) Communicating with multiple bosses (4m 58s) Understanding common etiquette practices during a phone call (4m 9s) Understanding common etiquette practices when leaving a voicemail message (4m 39s)
Spelling, grammar, punctuation, sentences & paragraphs	Extensive knowledge including formatting	Why does grammar matter? (2m 48s) American English tricks and traps (3m 31s) Possessive rules (4m 23s) Using sound-alikes (4m 6s) Using look-alikes (5m 30) Making sentences parallel (4m 55s) Writing or spelling a number (3m 36s) Comma rules (5m 47s) Minor punctuation rules (5m 21s) Troublesome adjectives and adverbs (3m 50s) What is plain English? (4m 47s) Problems from writing that is not clear (4m 27s) Catch mistakes by reading aloud (8m 45s) How to avoid wordiness (4m 56s) Delete extra words from your writing (5m 54s) Eliminate vague words and expressions (5m 49s) Remove gibberish and nonsensical writing (3m 21s) Find the right voice (5m 14s) Simplify sentence structure (4m 25s) Incorporate easy-to-read design features (4m 23s) Edit flow and content of writing (4m 39s) Importance of organization structure (4m 17s)

Organization and Workflow

Skill	SUCSS Skill Level Required	Video
Filing	Comprehensive	Filing made simple (3m 51s) Organizing and naming virtual files (4m 25s)
Knowledge of office practices & procedures	Analyze and develop office guidelines, procedures and systems	Organizing Your Office for Maximum Efficiency (1h 2m)
Managing records and reports	Compile and organize complex statistical and narrative records and reports	Access 2016 Essential Training (6h 45m) Word 2016 Essential Training (5h 41m)

Supervision

Skill	SUCSS Skill Level Required	Video
Supervision	Organize and supervise others	What is delegation? (1m 10s) Understanding the benefits of delegating effectively (2m 5s) Avoiding micromanaging (3m 29s)

Working Independently, Problem Solving and Analysis

Skill	SUCSS Skill Level Required	Video
Arithmetic calculations & reconciling	Competent	Everyday Math Fundamentals (2h 6m)
Work independently, judgment, and problem solving	Work independently and exercise judgment to analyze and investigate a variety of questions and problems. Select and develop appropriate criteria, methods and procedures to solve problems.	Actively listening to customers (5m 5s) Overcoming listening barriers (3m 46s) Anchoring your own attitude (3m 43s) Solving Business Problems (39m 3s) Critical Thinking (1h 6m)

Training

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