LinkedIn Learning Playlists @ NIU: Office/Clerk Series

These required skills and suggested courses are aligned to the State University Civil Service System (SUCSS) Office/Clerk Series and approved by NIU's Human Resource Services division. Use the suggested LinkedIn Learning playlists to fill in gaps and to achieve mastery in required skills.

Clerical Assistant

Suggested LinkedIn Learning playlist total run time: 10 hours, 13 minutes

Tech/Equipment Skills

Skill SUCSS Skill Level Required Video
Keyboarding 25 WPM None
Operation of standard office equipment Competent None
Word processing, database & software Competent

Communication Skills

Organization and Workflow

Skill SUCSS Skill Level Required Video
Filing Routine by subject
Knowledge of office practices & procedures Basic
Managing records and reports Updating

Supervision

Skill SUCSS Skill Level Required Video
Supervision None None

Working Independently, Problem Solving and Analysis

Skill SUCSS Skill Level Required Video
Arithmetic calculations & reconciling Competent
Work independently, judgment, and problem solving None None

Office Support Associate/Clerk

Suggested LinkedIn Learning playlist total run time: 10 hours, 29 minutes

Tech/Equipment Skills

Skill SUCSS Skill Level Required Video
Keyboarding 25 WPM None
Operation of standard office equipment Competent None
Word processing, database &software Competent

Communication Skills

Organization and Workflow

Skill SUCSS Skill Level Required Video
Filing Comprehensive
Knowledge of office practices & procedures Working
Managing records and reports Maintain comprehensive records

Supervision

Skill SUCSS Skill Level Required Video
Supervision Supervise others

Working Independently, Problem Solving and Analysis

Skill SUCSS Skill Level Required Video
Arithmetic calculations & reconciling Competent
Work independently, judgment, and problem solving None None

Office Support Specialist/Chief Clerk

Suggested LinkedIn Learning playlist total run time: 11 hours, 15 minutes

Tech/Equipment Skills

Skill SUCSS Skill Level Required Video
Keyboarding 25 WPM None
Operation of standard office equipment Competent None
Word processing, database &software Competent

Communication Skills

Organization and Workflow

Skill SUCSS Skill Level Required Video
Filing Comprehensive
Knowledge of office practices & procedures Working
Managing records and reports Maintain comprehensive records

Supervision

Skill SUCSS Skill Level Required Video
Supervision Organize and supervise others

Working Independently, Problem Solving and Analysis

Skill SUCSS Skill Level Required Video
Arithmetic calculations & reconciling Competent
Work independently, judgment, and problem solving None None

Office Manager/Staff Clerk

Suggested LinkedIn Learning playlist: total run time: 23 hours, 6 minutes.

Tech/Equipment Skills

Skill SUCSS Skill Level Required Video
Keyboarding 25 WPM None
Operation of standard office equipment Competent None
Word processing, database &software Competent

Communication Skills

Skill SUCSS Skill Level Required Video
Follow written and oral instructions Competent
Communication skills Skilled
Spelling, grammar, punctuation, sentences & paragraphs Extensive knowledge including formatting

Organization and Workflow

Skill SUCSS Skill Level Required Video
Filing Comprehensive
Knowledge of office practices & procedures Extensive
Managing records and reports Compile and organize complex statistical and narrative records and reports

Supervision

Skill SUCSS Skill Level Required Video
Supervision Organize and supervise others

Working Independently, Problem Solving and Analysis

Skill SUCSS Skill Level Required Video
Arithmetic calculations & reconciling Competent
Work independently, judgment, and problem solving Ability to work independently and exercise judgment to analyze and investigate a variety of questions and problems

Office Administrator/Administrative Clerk

Suggested LinkedIn Learning playlist total run time: 24 hours, 52 minutes.

Tech/Equipment Skills

Skill SUCSS Skill Level Required Video
Keyboarding 25 WPM None
Operation of standard office equipment Competent None
Word processing, database &software Competent

Communication Skills

Skill SUCSS Skill Level Required Video
Follow written and oral instructions Competent
Communication skills Skilled
Spelling, grammar, punctuation, sentences & paragraphs Extensive knowledge including formatting

Organization and Workflow

Skill SUCSS Skill Level Required Video
Filing Comprehensive
Knowledge of office practices & procedures Analyze and develop office guidelines, procedures and systems
Managing records and reports Compile and organize complex statistical and narrative records and reports

Supervision

Skill SUCSS Skill Level Required Video
Supervision Organize and supervise others

Working Independently, Problem Solving and Analysis

Skill SUCSS Skill Level Required Video
Arithmetic calculations & reconciling Competent
Work independently, judgment, and problem solving Work independently and exercise judgment to analyze and investigate a variety of questions and problems. Select and develop appropriate criteria, methods and procedures to solve problems.
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