Help

Submit an Incident or Request a Service

• Self-Service Portal
• Call 815-753-8100
  • 24/7/365
• Email ServiceDesk@niu.edu
  • Note: your ticket may take up to 24 hours to be created and assigned.
• Unable to authenticate, or do not have NIU credentials

Technology Support Desk 

Visit the Technology Support Desk 
Founders Library - Main Floor
Monday-Friday 9am-5pm

Learn More

• DoIT's training specialists and knowledge champions have created Knowledge Base articles, face-to-face courses and live webinars in NIU-specific topics like MyNIU (PeopleSoft) and OnBase.
• DoIT also recommends and supports online learning and has contracted with vendors to provide courses and curricula, many of which are free to the NIU community.
• Learn how to do a specific task with a Microsoft product, take classes in leadership or prepare for IT certification exams.

Training for Students, Faculty and Staff